So TD Ameritrade has a trading program called Thinkorswim (build 1585). It's a java program, cross platform for Windows, Mac and Ubuntu. It's a very good program, with a lot of features. I installed it in my Ubuntu 9.04 and it works well. HOWEVER..
There's one portion of the program that allows you to stream a CNBC live video feed inside the Thinkorswim interface. I went to use it but the play button is greyed out. There doesn't seem to be any way to play the video in the program. When I hit the "pop out" live video button however, my Totem player opens and the video plays fine. This leads me to believe that my Ubuntu install is fine, my codecs are ok, but the TD program just isn't able to find the codec and start video. There's no preferences button to be found in this portion of the program. So I tried contacting their support team. At first they told me to go here https://help.ubuntu.com/community/RestrictedFormats and install the restricted formats packages. I did. Still didn't work. I asked them again on the phone this time, and no one seemed to be able to support Ubuntu..one of their tech people even seemed puzzled when I said UBUNTU until I told them it was Linux lol Anyway, I emailed a 3rd time to a person they suggested on the phone, their "Linux guy". The response I got back was this.
"After checking with our Linux expert, I found out that it is not possible to run the CNBC feed inside the platform on the Linux operating system. The only operating system that will run the stream inside the platform is Windows. This is due to the fact that other operating systems lack a compatible windows media player plug in that would allow the stream to run inside. Linux and Mac users must run the stream outside the platform in order for it to work. I appreciate your patience while I researched your issue. If you need further support, please let us know."
thinkorswim from TD AMERITRADE
Ok I find this hard to believe! If Java is a universal platform, and the feed works in Totem fine, how can it not work inside the interface? And how can a huge company like TD Ameritrade distro a program that doesn't work 100% from the getgo?
Can anyone help me get this to work? i refuse to believe they'd release the software if it didn't work. I just think I can't get at anyone good enough with Ubuntu to support me.