Re: System76 systems "unique"??
Yes, I can vouch for System76 here.
I have a GazP6, which is clearly a Clevo P150HMX, "fulfilled" through Sager Notebook.
That said, there are some key fundamental hardware & software differences between Clevo, Sager, and System76's version.
My machine truly was customized (all the way down to the BIOS firmware) to run Ubuntu.
Hardware differences aside, they really do stand by their hardware. I have had the misfortune of several issues outside of my own or System76's control pop up and support has always been empathetic & helpful. The representatives know what they are doing, and will take what you say at face value - drastically speeding up the troubleshooting process. This appears to be because instead of reading off of a script, they have proper training/experience.
That said, I must say the hardware repair process could use some serious work. My GazP6 needs to be sent back to be rebuilt after a fall due to the (included) defective carrying case. I have not yet been able to do so because the timetable for shipping & repair that I have been given is so foggy that I need to alot almost three weeks that I can live without a functioning computer. As an Electrical & Computer Engineering student, this is completely unacceptable.
So in conclusion - Yes, System76 machines are in fact unique in not only hardware, but software and support as well. Though the support representatives are personable and actually helpful,* actually getting a machine repaired is a trial I wouldn't wish on anyone.
Hopefully this helps...
*Unlike almost every other company I've dealt with.
Last edited by chriscross93; February 16th, 2012 at 11:52 PM.
When the elephants fight, it is the grass that gets trampled.