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J A Smith
November 19th, 2008, 07:27 PM
Hello everyone,

I am running an Acer Aspire 5720Z laptop, and it has decided to no longer see my DVD drive (acer are listing it as a 'DVD-Super Multi double layer' drive).

This is also the case in Windows Vista. Device manager isn't seeing it. I have been into bios and likewise nothing.

It still spins when I insert a disk - but nothing appears in the os.

Thanks for any help.
cariboo907
November 19th, 2008, 08:14 PM
I would suggest that if it isn't being detected in Windows or Linux, that the drive is probably defective.

Jim
J A Smith
November 19th, 2008, 10:08 PM
I am fearing as much. Any diagnostic I could do?

Thanks.
J A Smith
November 22nd, 2008, 12:39 PM
Bump.
Yezinki
November 22nd, 2008, 06:41 PM
Did you use a 3rd party partitioning tool to create partitions?

Regards,

Yezinki.
J A Smith
November 23rd, 2008, 01:23 AM
Hi Yezinki

No, I used Ubuntu partition when I installed Hardy.

Everything has been working normally and it has just gone.

Thanks.
Yezinki
November 23rd, 2008, 08:15 AM
What were & are the Drive letters?

e.g HD : C, Internal Optical : D etc.

Regards,

Yezinki.
J A Smith
November 24th, 2008, 12:08 AM
HD 1 is C: , HD 2 is D, DVDRW was E:

Thanks!
cariboo907
November 24th, 2008, 01:33 AM
If the drive doesn't show up in either Vista or Ubuntu then a diagnostic program wouldn't work either. I know back when I used windows, Nero had a test disk creator, and you used that along with Nero's diagnostic programs to check the drives fitness.

Jim
Yezinki
November 24th, 2008, 04:09 AM
HD 1 is C: , HD 2 is D, DVDRW was E:

Thanks!

Hi J A Smith,

Were the 3 drives like this, C/D/E before you installed Hardy?

Did you manually add D drive or was it there from when you got the machine from the OEM?

Does it have any removable media drives like MMC/SD etc?

I would like to know the drives & their letters when you got the note book from Acer.

Regards,

Yezinki.
J A Smith
November 25th, 2008, 12:42 AM
Everything is as it was OEM, before the DVD drive disappeared. The HDs remain unchanged.

I have a card reader, reading SD cards, and an external 500GB Freecom drive, along side USB memory sticks etc - all work normally.

Thanks cariboo - I'll delve into something similar - see what I can find.
Yezinki
November 25th, 2008, 06:41 AM
Hi J A Smith,

Using windows/Vista, go in to hardware profile & check if you see the DVDRW/optical drive.

Uninstall/Delete it & than reboot your system.

Good Luck,

Regards,

Yezinki.
J A Smith
November 30th, 2008, 05:34 AM
Hi Yezinki,

Its come back of its own volition.

Thanks for the help though!
Yezinki
November 30th, 2008, 07:00 AM
Not a problem J A Smith,

You are welcome.

My neurons do fire but are fragmented at the moment. lol.

Regards,

Yezinki.