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View Full Version : [ubuntu] Suggestion: Open Source ticketing solution



thomsany
September 22nd, 2008, 05:06 AM
Hi guys!!
I am looking for a solution like OTRS, for support ticket processing etc, but that can generate support tickets when an email is received through a specified account.
Is there a solution that can handle support ticketing and also provides the auto responder that generates a ticket ID when an email is sent to the support email etc?

Thanks much in advance,
Teo

roquefilipe
September 22nd, 2008, 04:28 PM
My school uses this RT system for you intend.

check it out: http://www.bestpractical.com/rt