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buried
April 8th, 2008, 01:41 PM
Make a section, where Instant support is possible, where there's a team running, if a user is in dying need of fast support, and has something urgent or important (e.g meeting in 5 minutes, needs sound working) and the Insta-support team can check his question and almost instantly answer it, the insta-support team will have to be dedicated to check at time intervals (5-10 mins or 15-30) and get to answer the threads quickly, if a thread cannot be answered, supposedly the thread will be put on hold and the person, will try to contact another team member online to solve this problem, just a suggestion, seen many users who need instant, but the next reply they get is in an hour or later.
Just a suggestion.

jrib
April 8th, 2008, 02:36 PM
This is fulfilled by the #ubuntu irc channel on freenode. See: https://help.ubuntu.com/community/InternetRelayChat