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Darkade
February 16th, 2008, 06:46 AM
Hello, I've been using Ubuntu for about a year now and it's about 10 months since I format my windows partition hehe. My question to you all is simple. Is there a reason for some posts never getting answered? I've been part of the forums for almost 6 months and have started just a few threads and none of them have got any answer. And obviously this doesn't happens only to me, there are several threads that probably will never get answered since they are buried deep into the forums. I think it would be nice from all us to feedback everyone in the community just by posting things like "sorry I dunno but sure you can find something in this website...." or that sort of things to make everyone fell part of the community.
So: Is there any reason for my (and several other members) threads never getting answered? Is it the way I ask? Is it that I should give more info about my problem? Is it my loussy english?

by the way, sorry for my loussy english:lolflag:

LaRoza
February 16th, 2008, 06:54 AM
(Your english is very good.)

There was nothing wrong with your posts.

It may be where they were posted, you posted in forums with less traffic, although they are the right forums.

http://ubuntuforums.org/showthread.php?t=668622

http://ubuntuforums.org/showthread.php?t=651627

http://ubuntuforums.org/showthread.php?t=650036

http://ubuntuforums.org/showthread.php?t=641079

http://ubuntuforums.org/showthread.php?t=615827

Presto123
February 16th, 2008, 08:21 AM
Plus, you have to remember how many people are on these forums (1/2 Million +) and many, many, of them are trying to get help. The beginner's forum turns over several times, and those of us that CAN help can get overwhelmed (Hay muchos personas que necesitar ayuda, pero hay solo un poco personas que pueda ayuda con los problemas mas difacil y con tus problemas, yo no se como a ayudar.). *Thought that was worth a rough translation; very rough.*

Also, as with myself, if it's something I cannot solve, I don't say anything because it is more likely to be answered when it has no posts because of that "Unanswered Posts" button at the top.

Whiffle
February 16th, 2008, 08:26 AM
It seems to me that its primarily due to the sheer volume of posts on this site. I'll catch a post that someone's bumped thats a week old and hasn't gotten any attention, because its at the bottom of the pile. I suppose I should use the New Posts button less and browse the individual forums more...or click the Unanswered Posts button.

Irihapeti
February 16th, 2008, 09:09 AM
I've had a few questions not answered, and I suspect it's because they are a bit unusual or specialised.

I like to answer questions when I can, but if I'm not sure, I prefer to say nothing and let someone who knows more about the issue give an answer. I don't want to mislead people with an incorrect answer if I can help it.

Darkade
February 16th, 2008, 07:09 PM
Also, as with myself, if it's something I cannot solve, I don't say anything because it is more likely to be answered when it has no posts because of that "Unanswered Posts" button at the top.

I really never noticed that Unanswered posts button. That's great.:lolflag:

leftorvo
February 16th, 2008, 07:17 PM
if it doesn't get answered, chances are no one that is trying to help knows the answer.

it's not a situation of "hey, lets not answer that, becuase i dont feel like it".

aysiu
February 16th, 2008, 07:26 PM
Threads that don't get answered invariably contain problems that people don't know how to solve.

If you look at the supposedly "ignored" threads, you'll see that they're viewed usually seven to fifty times. People are looking but often don't know the answer.

Linuxratty
February 16th, 2008, 07:36 PM
And if I don't know an answer,I see no reason to tell you so.

PurposeOfReason
February 16th, 2008, 07:40 PM
It also could be from lack of understanding on the person asking. While you're questions were clear, some threads are so vague people don't even know what is being asked.

Darkade
February 16th, 2008, 07:48 PM
And if I don't know an answer,I see no reason to tell you so.

Yeah I agree we are not committed to answer any posts, but my point goes beyond that. I've seen several articles and posts about how we linux users tend to elitism and not helping new users.

If you look At the threads I started I've solved some myself (one of them, ALSA one, after a couple of months, tears and a laugh when I got realized that what I wanted to do just couldn't be done with my soundcard). So I'm not complaining that my posts are not getting any answer. My point is that some new users get frustrated when they don't find any kind of help or at least any kind of sympathy; and I thing that contributes to the image of the self centered and elitist linux user who don't wanna share what he knows with anyone, like linux and computing was some kind of dark secret art.

So I'm just suggesting that we should show new users and the rest of the community that we can help, or just encourage them to try to solve their problems themselves since most of this new users come from windows where you can pick up a phone and hang for hours with someone trying to solve your problem and not solve it your self. That's why I though it was great when the staff guys introduced that 'thank' thing.

Once again, sorry for the loussy english.

aysiu
February 16th, 2008, 07:57 PM
My point is that some new users get frustrated when they don't find any kind of help or at least any kind of sympathy; and I thing that contributes to the image of the self centered and elitist linux user who don't wanna share what he knows with anyone, like linux and computing was some kind of dark secret art. So you think we should go around to unanswered posts and say "Hey, I don't know the answer to your problem, but I sympathize with you"? I strongly disagree. If people want to imagine that others are ignoring them or being elitist, the problem lies with their own psychological issues and not the community.

Darkade
February 16th, 2008, 08:05 PM
So you think we should go around to unanswered posts and say "Hey, I don't know the answer to your problem, but I sympathize with you"? I strongly disagree. If people want to imagine that others are ignoring them or being elitist, the problem lies with their own psychological issues and not the community.

Humm. You're probably right. So what we, or I should, do is answer to posts that I can answer. I just think that new comers should be advised somehow to solve themselves as much as they can and not to get stressed or to give up on ubuntu/linux just because they bumped into a problem they can't solve; and to tell them that if they get no answer in this forums they are not being ignored. Yep, that would probably be the best. Well I think.

aysiu
February 16th, 2008, 08:08 PM
Humm. You're probably right. So what we, or I should, do is answer to posts that I can answer. I just think that new comers should be advised somehow to solve themselves as much as they can and not to get stressed or to give up on ubuntu/linux just because they bumped into a problem they can't solve; and to tell them that if they get no answer in this forums they are not being ignored. Yep, that would probably be the best. Well I think.
I wrote an open letter to them:
To all those with zero-reply threads... (http://ubuntuforums.org/showthread.php?t=82471)

stryder73
February 16th, 2008, 08:13 PM
Maybe a better avenue then would me mergeing old and related posts. It would be helpful in many ways.

1) It shows the topic creaters that someone-in-the-know took notice.
2) Gives a more accurate account of how problematic an issue is.
3) Simplifies searches of the topics/posts, ergo less drain on DB and less time on users looking for simular answers.
4) Keeps the issue fresh so even it's unaswerable at the time, down the road it may be but if it's in a new thread, the original poster might not catch the update.
5) Lastly, if it's a resolved issue that can be moved to a closed/archieve topic section, then it makes it easy on any future occation to just post a redirect and be done with it. ;)

Darkade
February 16th, 2008, 08:22 PM
I wrote an open letter to them:
To all those with zero-reply threads... (http://ubuntuforums.org/showthread.php?t=82471)

That's great, aysiu. well I just want to thank you and everyone that went through this thread for your time and to you for your time writing that letter I just had never seen it :oops: thank you agagin:lolflag:

pmasiar
February 17th, 2008, 06:01 AM
If I see thread with no replies and couple views, i do look in.

Even if I cannot answer, I can ask questions so other people have more info to work with to give better answer. Sometimes it helps OP to reformulate the question so more peole can help.

And often questions are way too specific, I recall one about bug when installing some crystallography package from sources. How many people on the face of Earth uses those? maybe two dozen? What is the chance they will read the post?

Sometimes i suggest to look at other help sources, more specific to given program. There is no law of nature that ubuntuforums has to be the best info in everything - it just happens that it is pretty good source of info in quite a lot of areas. :-)

overdrank
February 17th, 2008, 07:31 AM
If I see thread with no replies and couple views, i do look in.

Even if I cannot answer, I can ask questions so other people have more info to work with to give better answer. Sometimes it helps OP to reformulate the question so more peole can help.

And often questions are way too specific, I recall one about bug when installing some crystallography package from sources. How many people on the face of Earth uses those? maybe two dozen? What is the chance they will read the post?

Sometimes i suggest to look at other help sources, more specific to given program. There is no law of nature that ubuntuforums has to be the best info in everything - it just happens that it is pretty good source of info in quite a lot of areas. :-)

+1:)

jcwmoore
February 17th, 2008, 07:40 AM
Personally for me there is nothing worst than when some one (who is a native english speaker) post a question and uses shorten versions of words, i.e. "plz" for please or "hlp" for help "u" and "r" for you and are... etc etc

when i see these short hands on a post I think right away, this person is not serious, if they can't take 5 minutes to put together logical words, then why should I take 5 minutes to help them?...

tgalati4
February 17th, 2008, 08:06 AM
Aysiu had mentioned in a previous post that the forums are getting busy. I normally select the new posts and scan through 10 pages (about 250 posts) and see if I can answer them with first-hand experience. If you notice, that's about the number of posts in the past hour. If I check for "new posts" twice a day, I only cover 2 hours worth of posts. A year ago, 250 posts would cover several hours, so I could check it twice a day and feel that I had at least seen what had been posted during the past 12 hours.

Also, if you look at the forums home page, the number of members logged on is about 1/10 of the total number of people browsing. So if more people browsing would sign-up with a user name and pitch in then the unanswered posts would go down.

IRC chat is another resource for help.

With the growth of Ubuntu, there will be more "edge cases"--people with wonky hardware, or strange hardware configurations, or trying to install on older machines with too little RAM. As Ubuntu gets into more OEM channels, then support can be provided by Dell, System76, and other vendors.

As a shared community, we all need to pitch in. That's the Ubuntu spirit.