Gannin
June 26th, 2007, 09:31 PM
I originally posted this on the Cedega support forum, based upon my own personal experiences and the experiences of others that I've seen.
I'm posting this here both in case it gets deleted from Cedega's support forum, and so that more users can see it:
There seems to be a very serious bug with Cedega, and that's the support staff.
Now if Cedega were a free project where no one was getting paid, I could understand the support being a bit more lethargic. But as Cedega is the product of a company, and it must be paid for, and support is part of that package, I think one could reasonably expect better service.
But alas, it is simply not to be. Not only does Cedega support move at a glacial pace, even on supposedly "supported" games, but sometimes support requests for "supported" games either don't get answered at all, or if they do eventually get answered, they never get followed up on to the point of fixing the problem.
No, Transgaming actually doesn't care about support or its customers at all. Or perhaps I should say, it doesn't care about its Linux customers at all. They simply want to take from the community, especially its money, and give very little in return.
Transgaming wants to roll out support and enhancements as slowly as they can get away with, to keep people subscribed and always waiting for something more, as they keep taking their money.
The best indicator of this is how Wine, a free project, now runs some of the Cedega "supported" games faster and better than Cedega does. All this while Cedega brings native implementations of games to Mac OS X, but none to Linux. Interesting.
I'm posting this here both in case it gets deleted from Cedega's support forum, and so that more users can see it:
There seems to be a very serious bug with Cedega, and that's the support staff.
Now if Cedega were a free project where no one was getting paid, I could understand the support being a bit more lethargic. But as Cedega is the product of a company, and it must be paid for, and support is part of that package, I think one could reasonably expect better service.
But alas, it is simply not to be. Not only does Cedega support move at a glacial pace, even on supposedly "supported" games, but sometimes support requests for "supported" games either don't get answered at all, or if they do eventually get answered, they never get followed up on to the point of fixing the problem.
No, Transgaming actually doesn't care about support or its customers at all. Or perhaps I should say, it doesn't care about its Linux customers at all. They simply want to take from the community, especially its money, and give very little in return.
Transgaming wants to roll out support and enhancements as slowly as they can get away with, to keep people subscribed and always waiting for something more, as they keep taking their money.
The best indicator of this is how Wine, a free project, now runs some of the Cedega "supported" games faster and better than Cedega does. All this while Cedega brings native implementations of games to Mac OS X, but none to Linux. Interesting.