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Kimmo_S
August 6th, 2006, 02:09 AM
Hello

I'm writing this to suggest a new kind of solution for exchanging information. Usually, when a thread is started, and help is requested for solving one problem, the ensuing discussion contains bits and pieces of information for solving the problem.

Whoever encounters the same problem, and comes to the same thread (or a multiple of almost alike threads) must go through it to see all the snippets of information that the discussion has added. He/she must then also read all the "what is..." and "oh, nevermind" replies.

My suggestion is that there would be an area on the forums that would have "editorialized" threads. The editor for each thread would gather all verified and good information into the first message in the thread. And he/she would have the right to delete all posts that add no value or substance to solving the problem at hand.

Thus, all remaining replies to the thread would contain probably useful, but open or unverified information. The result would be a bit like HowTo or a Faq, but more than that the process would be much like a Wiki. Except that this model invites far more participation, because nobody is allowed or wants to add questions to a Wiki page. Or ideas that are only probably true.

People should of course get a good explanation somewhere why their "oh, didn't see that" or "ok, saw it, no problem" replies start disappearing, and why the useful information they have given is edited into the master message, and more importantly, why their reply thus rendered redundant is then discarded.

One side effect, good or bad, would be that this would cause the cleaning of all even slightly off-topic material from any editorialized thread. Off-topic defined as information that could never be added to the "master message" even if true.

Also, this would reduce the amount of redundant threads. Instead of starting a new thread with a variation of a known problem, people would get used to adding their problems to the tail of a thread already discussing their problem topic, and not feel like nobody would ever read it.

MaximB
August 6th, 2006, 04:37 AM
it is a good idea BUT normal users can't even change there thread titles not talking about deleting other posts
so all the pressure falls on the modorators.
I don't think they can give us the rights to do it without making all of us modorators
but maybe I'm wrong...

az
August 6th, 2006, 12:58 PM
The forums are for discussion. They can be used as a knowledgebase, but they are not best suited for that task. It's probably better to just port the information to the wiki instead of trying to clean it up and delete stuff.

Let a static representation of the data be static (wiki) and let the dynamic part of the data (forum conversation) be dynamic. Don't try to freeze it in time.

Anyway, you would have to have a lot less traffic, be sure that there is no double-posting (there is only ever one thread about one topic - booooooring!) and a whole lot of other quality-control that makes the casual forum user not able to do this.

panickedthumb
August 6th, 2006, 03:20 PM
there's a team being created to port information from the forums/UDSF over to the wiki, so the portion of the wiki will be basically what you want after this team gets off the ground. There's already a wealth of information there as it is.

aysiu
August 6th, 2006, 04:42 PM
The method I've found best for this is for users who've been around the block to find some good links to tutorials that worked for them... and to create tutorials if they do not already exist.

A thread is a thread. It may contain a solution, but a tutorial sounds like more of what you're looking for. Whenever possible, I try to post a helpful link.

az
August 6th, 2006, 08:35 PM
If anyone is wondering what a wiki is, it's a web page that anyone can edit.

https://help.ubuntu.com/community is the community-based documentation wiki. It is overseen by the doc team, which means that the information there tends to be more accurate that other places. It tends to also be more up-to-date because it is used by all of the ubuntu community (mailing lists, developers, forums, doc team, etc...)

Anything you add there gets out to the whole ubuntu community and not just the people who read your thread on the forums.

It takes about an hour to figure out how to make really nice pages on the wiki: https://help.ubuntu.com/community/WikiGuide After that, you can do it in a minute.