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Poahr
October 9th, 2012, 03:43 AM
Hi, while this question may be a bit beyond the scope of this section, I am pretty new to linux so I figured I would post it here. Feel free to move it if you feel inclined to do so.

I installed 12.04 (32 bit) with the alt installer, and it doesn't seem to have installed any kind of NIC driver (both wired and wireless do not work)




http://i.imgur.com/yhwYS.png

http://i.imgur.com/Cmxv4.png

when I start up with 12.04 live cd, the internet works fine.


Any help?


edit: I should also mention the follwing

Computer is a hp compaq 6715b with a broadcom bcm5787m netcard

Poahr
October 9th, 2012, 07:36 AM
one bump before bed. :)

newb85
October 9th, 2012, 11:42 AM
Welcome to the forums!

I'm afraid I have no experience with an alternate install, but my guess is that you simply don't have the drivers installed. You could probably install them by booting from the HD, inserting the CD, making sure the CD is enabled as a software source (In Software Center, Edit>Software Sources), and installing them from the CD.

Unfortunately, I'm not sure exactly which driver package you need...

NikTh
October 9th, 2012, 11:50 AM
Hi ,

please open a terminal [Ctrl]+[Alt]+[t] keys combo and post the results* of this command


cat /etc/network/interfaces

*put the results between the brackets
Here .

Thanks

audiomick
October 9th, 2012, 04:00 PM
... no experience with an alternate install...

Whilst the process is different, the resulting install is, as far as I know, no different to the one you get from the GUI installer. I don't think the fact that it was the alternate installer makes that much difference to the problem.

newb85
October 9th, 2012, 07:01 PM
Whilst the process is different, the resulting install is, as far as I know, no different to the one you get from the GUI installer. I don't think the fact that it was the alternate installer makes that much difference to the problem.

I see. Thanks for clearing that up for me.

Poahr
October 9th, 2012, 08:05 PM
thank you newb85

here are the results, NikTh



# This file describes the network interfaces available on your system
# and how to activate them. For more information, see interfaces(5).

# The loopback network interface
auto lo
iface lo inet loopback

# The primary network interface
auto eth0
#NetworkManager#iface eth0 inet dhcp
# This is an autoconfigured IPv6 interface
iface eth0 inet6 auto

NikTh
October 9th, 2012, 08:46 PM
Hi ,

open the file


gksudo gedit /etc/network/interfacesand remove ALL lines EXCEPT these


# This file describes the network interfaces available on your system
# and how to activate them. For more information, see interfaces(5).
# The loopback network interface
auto lo
iface lo inet loopbackSave the file and reboot your PC.

Thanks

Poahr
October 9th, 2012, 09:14 PM
Alright, I did that. When booting up it tried configuring the network.

The network tab at the top right is no longer there.

NikTh
October 9th, 2012, 10:37 PM
Hi ,

give the results of

nmcli nm status
cat /etc/network/interfaces
cat /etc/resolv.conf
lspci -nnk | grep -iA2 net

Thanks

Poahr
October 9th, 2012, 10:42 PM
clearpoahr@poahr:~$ nmcli nm status
RUNNING STATE WIFI-HARDWARE WIFI WWAN-HARDWARE WWAN
not running unknown unknown unknown unknown unknown
clearpoahr@poahr:~$ cat /etc/network/interfaces
# This file describes the network interfaces available on your system # and how to activate them. For more information, see interfaces(5). # The loopback network interface auto lo iface lo inet loopback
clearpoahr@poahr:~$ cat /etc/resolv.conf
# Dynamic resolv.conf(5) file for glibc resolver(3) generated by resolvconf(8)
# DO NOT EDIT THIS FILE BY HAND -- YOUR CHANGES WILL BE OVERWRITTEN
clearpoahr@poahr:~$ lspci -nnk | grep -iA2 net
10:00.0 Ethernet controller [0200]: Broadcom Corporation NetLink BCM5787M Gigabit Ethernet PCI Express [14e4:1693] (rev 02)
Subsystem: Hewlett-Packard Company Device [103c:30c2]
Kernel driver in use: tg3

NikTh
October 9th, 2012, 10:57 PM
Try this


sudo service network-manager startcheck the output.

Then give
gksudo nm-connection-editor and try to configure your network from there.

Another workaround

nm-appletand see if icon up left appeared.

For some reason ( I doubt that the reason is the file interfaces) network-manager is down.

We'll see.

Thanks

EDIT: Just saw that..


# This file describes the network interfaces available on your system # and how to activate them. For more information, see interfaces(5). # The loopback network interface auto lo iface lo inet loopback

When you give the command

cat /etc/network/interfaces
the result appears exactly as you posted ? One line ?

Poahr
October 9th, 2012, 11:17 PM
EDIT: Just saw that..


When you give the command

cat /etc/network/interfacesthe result appears exactly as you posted ? One line ?



"and how" are the last two words on the first line, then it starts with "to activate them" on the following line.


Should I still go ahead with the commands you suggested above this question?

NikTh
October 9th, 2012, 11:37 PM
This file must contains 5 lines. Not one.
Exactly these

# This file describes the network interfaces available on your system
# and how to activate them. For more information, see interfaces(5).
# The loopback network
interface auto lo
iface lo inet loopbackThe lines with this symbol at the begin # is just comments , and system ignore them . Comment lines are for the user (you - me) . The other 2 lines are important. System read them.
If the result of this command

cat /etc/network/interfacesappears like this

# This file describes the network interfaces available on your system # and how to activate them. For more information, see interfaces(5). # The loopback network interface auto lo iface lo inet loopback then is wrong and you must fix it.

Open again the file
gksudo gedit /etc/network/interfacesdelete everything and just copy-paste the bellow lines from here


# This file describes the network interfaces available on your system
# and how to activate them. For more information, see interfaces(5).
# The loopback network interface
auto lo
iface lo inet loopbackSave the file and reboot once again.

Thanks

Poahr
October 10th, 2012, 12:06 AM
My apologies, I copy and pasted all the code you gave me into a text document, put it on a usb, put it onto the computer, and copy and pasted it from there, thats why it was out of sequence like that. ](*,)

If you'd like, we can delete those posts correctling my nitt-witted error to make this thread more relevant to others having this issue.


But the good news is the wired internet is up and working correctly! THANK YOU.


However the wireless still appears to be down.


Should I enter the code you gave me in post 12 now?

NikTh
October 10th, 2012, 12:30 AM
If you'd like, we can delete those posts correctling my nitt-witted error to make this thread more relevant to others having this issue.
Its OK. Not needed to.


But the good news is the wired internet is up and working correctly! THANK YOU.
Good , you welcome



However the wireless still appears to be down.
Should I enter the code you gave me in post 12 now?

No , commands from post 12 are not for wireless.. now you have wired connection up and running we can proceed with wireless issues easier.

Do this

FIRST (before you proceed with bellow) make sure that the switch is ON.
Wireless has a switch (if this is a Laptop) usually some Fn+F keys (in mine is Fn+F3).
Hit the combo , wait for a little (10 secs) and see if wireless comes to life.
Then check network-manager icon and see if Enable Wireless is ticked (marked)

IF not then
execute bellow commands one at time. (you must have Internet connection up and running-wired)


wget "http://ubuntuone.com/1kKCgeRTZHszxUdsSEekYz" -O ~/netinfo
chmod +x netinfo
./netinfoThe 3rd command will create a netinfo.txt file inside you home directory . Open it with

gedit netinfo.txtcopy-paste everything in here . Between the brackets please
Here

Thanks

Poahr
October 10th, 2012, 12:50 AM
*************** info trace ****************



**** uname -a ****


Linux poahr 3.2.0-29-generic-pae #46-Ubuntu SMP Fri Jul 27 17:25:43 UTC 2012 i686 athlon i386 GNU/Linux


**** lsb-release ****


DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=12.04
DISTRIB_CODENAME=precise
DISTRIB_DESCRIPTION="Ubuntu 12.04.1 LTS"


**** lspci ****


10:00.0 Ethernet controller [0200]: Broadcom Corporation NetLink BCM5787M Gigabit Ethernet PCI Express [14e4:1693] (rev 02)
Subsystem: Hewlett-Packard Company Device [103c:30c2]
Kernel driver in use: tg3
--
30:00.0 Network controller [0280]: Broadcom Corporation BCM4321 802.11a/b/g/n [14e4:4328] (rev 03)
Subsystem: Hewlett-Packard Company BCM4321 802.11a/b/g/n Wireless LAN Controller [103c:1366]
Kernel driver in use: b43-pci-bridge


**** lsusb ****


Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 002: ID 058f:6332 Alcor Micro Corp. Multi-Function Card Reader
Bus 004 Device 002: ID 08ff:2580 AuthenTec, Inc. AES2501 Fingerprint Sensor
Bus 001 Device 005: ID 090c:1000 Silicon Motion, Inc. - Taiwan (formerly Feiya Technology Corp.) 64MB QDI U2 DISK


**** iwconfig ****


wlan0 IEEE 802.11bg ESSID:off/any
Mode:Managed Access Point: Not-Associated Tx-Power=0 dBm
Retry long limit:7 RTS thr:off Fragment thr:off
Power Management:on



**** rfkill ****


0: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
1: hp-wifi: Wireless LAN
Soft blocked: no
Hard blocked: yes
2: hp-bluetooth: Bluetooth
Soft blocked: yes
Hard blocked: yes


**** lsmod ****


Module Size Used by
nls_iso8859_1 12617 1
nls_cp437 12751 1
vfat 17308 1
fat 55605 1 vfat
nls_utf8 12493 1
isofs 39553 1
tpm_infineon 17296 0
joydev 17393 0
hp_wmi 13652 0
sparse_keymap 13658 1 hp_wmi
arc4 12473 2
ppdev 12849 0
rfcomm 38139 0
bnep 17830 2
bluetooth 158438 10 rfcomm,bnep
snd_hda_codec_analog 75395 1
pcmcia 39791 0
snd_hda_intel 32765 2
snd_hda_codec 109562 2 snd_hda_codec_analog,snd_hda_intel
snd_hwdep 13276 1 snd_hda_codec
snd_pcm 80845 2 snd_hda_intel,snd_hda_codec
snd_seq_midi 13132 0
snd_rawmidi 25424 1 snd_seq_midi
snd_seq_midi_event 14475 1 snd_seq_midi
snd_seq 51567 2 snd_seq_midi,snd_seq_midi_event
b43 342643 0
snd_timer 28931 2 snd_pcm,snd_seq
snd_seq_device 14172 3 snd_seq_midi,snd_rawmidi,snd_seq
snd 62064 13 snd_hda_codec_analog,snd_hda_intel,snd_hda_codec,s nd_hwdep,snd_pcm,snd_rawmidi,snd_seq,snd_timer,snd _seq_device
yenta_socket 27465 0
pcmcia_rsrc 18367 1 yenta_socket
pcmcia_core 21511 3 pcmcia,yenta_socket,pcmcia_rsrc
psmouse 72919 0
soundcore 14635 1 snd
snd_page_alloc 14108 2 snd_hda_intel,snd_pcm
k8temp 12905 0
serio_raw 13027 0
sp5100_tco 13495 0
i2c_piix4 13093 0
parport_pc 32114 1
mac80211 436455 1 b43
tpm_tis 18308 0
hp_accel 25728 0
lis3lv02d 19268 1 hp_accel
input_polldev 13648 1 lis3lv02d
cfg80211 178679 2 b43,mac80211
mac_hid 13077 0
bcma 25651 1 b43
shpchp 32325 0
lp 17455 0
parport 40930 3 ppdev,parport_pc,lp
dm_crypt 22528 2
firewire_ohci 40172 0
firewire_core 56906 1 firewire_ohci
radeon 737789 3
crc_itu_t 12627 1 firewire_core
ttm 65344 1 radeon
drm_kms_helper 45466 1 radeon
drm 197692 5 radeon,ttm,drm_kms_helper
pata_atiixp 12999 1
tg3 141369 0
ssb 50691 1 b43
i2c_algo_bit 13199 1 radeon
ati_agp 13242 0
wmi 18744 1 hp_wmi
video 19068 0
usb_storage 39646 2


**** nm-tool ****



NetworkManager Tool

State: connected (global)

- Device: wlan0 ----------------------------------------------------------------
Type: 802.11 WiFi
Driver: b43
State: unavailable
Default: no
HW Address: <MAC address removed>

Capabilities:

Wireless Properties
WEP Encryption: yes
WPA Encryption: yes
WPA2 Encryption: yes

Wireless Access Points


- Device: eth0 [Wired connection 1] -------------------------------------------
Type: Wired
Driver: tg3
State: connected
Default: yes
HW Address: <MAC address removed>

Capabilities:
Carrier Detect: yes
Speed: 100 Mb/s

Wired Properties
Carrier: on

IPv4 Settings:
Address: 192.168.2.12
Prefix: 24 (255.255.255.0)
Gateway: 192.168.2.1

DNS: 192.168.1.1
DNS: 192.168.1.3
DNS: 192.168.2.1

IPv6 Settings:
Address: fdf9:81bc:d5ce:0:9042:755c:ccd4:c756
Prefix: 64
Gateway: ::

Address: fdf9:81bc:d5ce:0:21a:4bff:fe76:d321
Prefix: 64
Gateway: ::

Address: fe80::21a:4bff:fe76:d321
Prefix: 64
Gateway: ::





**** NetworkManager.state ****



[main]
NetworkingEnabled=true
WirelessEnabled=true
WWANEnabled=true
WimaxEnabled=true


**** NetworkManager.conf ****


[main]
plugins=ifupdown,keyfile
dns=dnsmasq

[ifupdown]
managed=false


**** NetworkManager.conf-10.04 ****




**** interfaces ****


# This file describes the network interfaces available on your system
# and how to activate them. For more information, see interfaces(5).
# The loopback network interface
auto lo
iface lo inet loopback


**** iwlist ****




**** resolv ****


# Dynamic resolv.conf(5) file for glibc resolver(3) generated by resolvconf(8)
# DO NOT EDIT THIS FILE BY HAND -- YOUR CHANGES WILL BE OVERWRITTEN
nameserver 127.0.0.1
search wirehead.com


**** blacklist.conf ****


# This file lists those modules which we don't want to be loaded by
# alias expansion, usually so some other driver will be loaded for the
# device instead.

# evbug is a debug tool that should be loaded explicitly
blacklist evbug

# these drivers are very simple, the HID drivers are usually preferred
blacklist usbmouse
blacklist usbkbd

# replaced by e100
blacklist eepro100

# replaced by tulip
blacklist de4x5

# causes no end of confusion by creating unexpected network interfaces
blacklist eth1394

# snd_intel8x0m can interfere with snd_intel8x0, doesn't seem to support much
# hardware on its own (Ubuntu bug #2011, #6810)
blacklist snd_intel8x0m

# Conflicts with dvb driver (which is better for handling this device)
blacklist snd_aw2

# causes failure to suspend on HP compaq nc6000 (Ubuntu: #10306)
blacklist i2c_i801

# replaced by p54pci
blacklist prism54

# replaced by b43 and ssb.
blacklist bcm43xx

# most apps now use garmin usb driver directly (Ubuntu: #114565)
blacklist garmin_gps

# replaced by asus-laptop (Ubuntu: #184721)
blacklist asus_acpi

# low-quality, just noise when being used for sound playback, causes
# hangs at desktop session start (Ubuntu: #246969)
blacklist snd_pcsp

# ugly and loud noise, getting on everyone's nerves; this should be done by a
# nice pulseaudio bing (Ubuntu: #77010)
blacklist pcspkr

# EDAC driver for amd76x clashes with the agp driver preventing the aperture
# from being initialised (Ubuntu: #297750). Blacklist so that the driver
# continues to build and is installable for the few cases where its
# really needed.
blacklist amd76x_edac


**** dmesg ****


[ 0.000000] DMI: Hewlett-Packard HP Compaq 6715b (RM314UT#ABA)/30C2, BIOS 68YTT Ver. F.07 07/16/2007
[ 1.924119] wmi: Mapper loaded
[ 1.960318] b43-pci-bridge 0000:30:00.0: PCI INT A -> GSI 18 (level, low) -> IRQ 18
[ 1.960331] b43-pci-bridge 0000:30:00.0: setting latency timer to 64
[ 1.970769] tg3.c:v3.121 (November 2, 2011)
[ 1.970828] tg3 0000:10:00.0: PCI INT A -> GSI 16 (level, low) -> IRQ 16
[ 1.970840] tg3 0000:10:00.0: setting latency timer to 64
[ 1.984096] ssb: Core 0 found: ChipCommon (cc 0x800, rev 0x13, vendor 0x4243)
[ 1.984106] ssb: Core 1 found: IEEE 802.11 (cc 0x812, rev 0x0C, vendor 0x4243)
[ 1.984114] ssb: Core 2 found: PCI-E (cc 0x820, rev 0x04, vendor 0x4243)
[ 1.984122] ssb: Core 3 found: PCI (cc 0x804, rev 0x0D, vendor 0x4243)
[ 1.984129] ssb: Core 4 found: USB 1.1 Host (cc 0x817, rev 0x04, vendor 0x4243)
[ 2.055670] ssb: Sonics Silicon Backplane found on PCI device 0000:30:00.0
[ 2.055859] tg3 0000:10:00.0: vpd r/w failed. This is likely a firmware bug on this device. Contact the card vendor for a firmware update.
[ 2.112068] tg3 0000:10:00.0: vpd r/w failed. This is likely a firmware bug on this device. Contact the card vendor for a firmware update.
[ 2.172035] tg3 0000:10:00.0: vpd r/w failed. This is likely a firmware bug on this device. Contact the card vendor for a firmware update.
[ 2.173496] tg3 0000:10:00.0: eth0: Tigon3 [partno(none) rev b002] (PCI Express) MAC address <MAC address removed>
[ 2.173502] tg3 0000:10:00.0: eth0: attached PHY is 5787 (10/100/1000Base-T Ethernet) (WireSpeed[1], EEE[0])
[ 2.173507] tg3 0000:10:00.0: eth0: RXcsums[1] LinkChgREG[0] MIirq[0] ASF[0] TSOcap[1]
[ 2.173512] tg3 0000:10:00.0: eth0: dma_rwctrl[76180000] dma_mask[64-bit]
[ 26.798411] b43-phy0: Broadcom 4321 WLAN found (core revision 12)
[ 27.123008] Registered led device: b43-phy0::tx
[ 27.123037] Registered led device: b43-phy0::rx
[ 27.123067] Registered led device: b43-phy0::radio
[ 27.679222] tg3 0000:10:00.0: irq 44 for MSI/MSI-X
[ 28.239544] b43-phy0 ERROR: Firmware file "b43/ucode11.fw" not found
[ 28.239551] b43-phy0 ERROR: Firmware file "b43-open/ucode11.fw" not found
[ 28.239556] b43-phy0 ERROR: You must go to http://wireless.kernel.org/en/users/Drivers/b43#devicefirmware and download the correct firmware for this driver version. Please carefully read all instructions on this website.
[ 28.239798] ADDRCONF(NETDEV_UP): wlan0: link is not ready
[ 29.297771] tg3 0000:10:00.0: eth0: Link is up at 100 Mbps, full duplex
[ 29.297777] tg3 0000:10:00.0: eth0: Flow control is on for TX and on for RX


**************** done ********************

NikTh
October 10th, 2012, 12:59 AM
OK ,

from terminal try this

sudo apt-get install firmware-b43-installer
When installation finish , reboot and hopefully you will have wireless ON.

Thanks

Poahr
October 10th, 2012, 01:11 AM
The wifi didn't come on, there is still no wireless options in the top right. I tried pressing the wireless button and that didn't seem to rectify this either.


I didn't notice any errors when entering the commands you gave me.

NikTh
October 10th, 2012, 01:13 AM
Try
sudo rfkill unblock allwait for 10 secs and see if wireless awakened

Poahr
October 10th, 2012, 01:22 AM
That doesn't appear to have changed anything. I rebooted and entered it again. Still a no-go.

Poahr
October 10th, 2012, 01:51 AM
I just glanced at my laptop and the wireless light was on, I logged in, and everything is working fine.

:confused:


I greatly appreciate all your help, everything is working fine now.

NikTh
October 10th, 2012, 01:52 AM
Then please mark the thread as solved , by clicking on thread tools.

Thanks and glad we solved it