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View Full Version : [SOLVED] Thunderbird and Evolution will not connect to email server



mango.muncher
May 3rd, 2011, 12:13 AM
Hello,
I am running Lucid 10.04, after upgrade I could not get Evolution to connect to my ISP's POP3 email server.
So I loaded Thunderbird 3 and had another connection fault (Connection to server timed out). I spent time on phone with my ISP's tech support checking settings etc, all set OK.
So I created a Gmail account, followed Gmail set up for Thunderbird 3 http://mail.google.com/support/bin/answer.py?answer=180189and I have the same connection issue. "Connection to server xxxx timed out"

So now concentrating on setting up Thunderbird for GMail.Here is some info:
*Internet works fine, access through a router DLink DSL-502T
*During setup Thunderbird autofind of server settings fails, even after address and ports manually loaded in.
*Manual setup of IMAP server settings: imap.googlemail.com ; Port:993 ; SSL/TLS ; Normal Password
Outgoing Server settings: smtp.googlemail.com ; Port:465
*I can ping imap.googlemail.com
*I cannot telnet imap.googlemail.com 993 or smtp.googlemail.com 465

andrew@andrew-desktop:~$ telnet smtp.googlemail.com 465
Trying 1.0.0.0...
telnet: Unable to connect to remote host: Connection timed out
*ufw firewall is disabled

*ifconfig dump: Note I tried with ipv6 disabled, was still not connecting.

andrew@andrew-desktop:~$ ifconfig
eth0 Link encap:Ethernet HWaddr 00:16:e6:d8:66:51
inet addr:10.1.1.3 Bcast:10.255.255.255 Mask:255.0.0.0
inet6 addr: fe80::216:e6ff:fed8:6651/64 Scope:Link
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:34072 errors:0 dropped:0 overruns:0 frame:0
TX packets:32924 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:40060180 (40.0 MB) TX bytes:3198244 (3.1 MB)
Interrupt:16

lo Link encap:Local Loopback
inet addr:127.0.0.1 Mask:255.0.0.0
inet6 addr: ::1/128 Scope:Host
UP LOOPBACK RUNNING MTU:16436 Metric:1
RX packets:104 errors:0 dropped:0 overruns:0 frame:0
TX packets:104 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:0
RX bytes:7856 (7.8 KB) TX bytes:7856 (7.8 KB)

So I am thinking that since upgrade the required ports are not open? But I not to sure where to go next.
Any suggestions appreciated.
Thanks.

collisionystm
May 3rd, 2011, 12:17 AM
andrew@andrew-desktop:~$ telnet smtp.googlemail.com 465WRONG!

Its not googlemail.com lol





Incoming Mail (IMAP) Server - requires SSL: imap.gmail.com
Use SSL: Yes
Port 993

Outgoing Mail (SMTP) Server - requires SSL: smtp.gmail.com (use authentication)
Use Authentication: Yes
Port for SSL: 465 Account Name: your full email address (including @gmail.com or @your_domain.com) Email Address: your email address (username@gmail.com or username@your_domain.com) Password: your Gmail password

mango.muncher
May 3rd, 2011, 12:34 AM
Hi collisionystm,

This link Thunderbird 3 help page from Gmail http://mail.google.com/support/bin/answer.py?answer=180189 uses imap.googlemail.com

I tried with imap.gmail.com and smtp.gmail.com but still no connection

collisionystm
May 3rd, 2011, 12:51 AM
Hi collisionystm,

This link Thunderbird 3 help page from Gmail http://mail.google.com/support/bin/answer.py?answer=180189 uses imap.googlemail.com

I tried with imap.gmail.com and smtp.gmail.com but still no connection





Change to imap.google.com and smtp.google.com

mango.muncher
May 3rd, 2011, 01:09 AM
imap.google.com and smtp.google.com failed to connect.

collisionystm
May 3rd, 2011, 01:12 AM
imap.google.com and smtp.google.com failed to connect.


Well I just checked.

It is def.

imap.gmail.com
smtp.gmail.com


can you ping these?

I can....



ping imcharles@MAWS5240:~$ ping imap.gmail.com
PING gmail-imap.l.google.com (74.125.115.109) 56(84) bytes of data.
64 bytes from vx-in-f109.1e100.net (74.125.115.109): icmp_req=1 ttl=51 time=57.6 ms
64 bytes from vx-in-f109.1e100.net (74.125.115.109): icmp_req=2 ttl=51 time=58.2 ms
^C
--- gmail-imap.l.google.com ping statistics ---
2 packets transmitted, 2 received, 0% packet loss, time 1000ms
rtt min/avg/max/mdev = 57.672/57.978/58.284/0.306 ms
charles@MAWS5240:~$

mango.muncher
May 3rd, 2011, 01:16 AM
Yes I can ping imap.gmail.com and smpt.gmail.com

mango.muncher
May 3rd, 2011, 09:28 AM
I have solved this now.
I figured I needed to open some ports on my router.
As I was using a DSL-502T I used this support site http://www.dlink.com.au/tech/Download/download.aspx?product=DSL-502T&revision=REV_A&filetype=Manuals and downloaded the info "How to open ports in DSL-502T"
Followed this and voila.

To clarify: I set a static IP on my PC via the network applet (Or go to System/Administration/Network Tools change network device to "Ethernet Interface(etho) and punch "configure"). Select Auto Eth0 punch "edit" Select "IPV4" Change method to "manual" I added IP as 10.1.1.99 and Netmask as 255.0.0.0 and gateway 10.1.1.1
Then added in the DNS server address for my internet provider. This was important as I later found out when I was setting up 11.04 on a raid array and could not get Firefox or Thunderdird to connect again.

tretiy3
August 30th, 2011, 09:46 PM
i can confirm that.
my laptop was connected via xp desktop, with ip adress "auto".

it was not possible to connect to google.com at all. not even mail server. sites which use google.com/jsapi were crashed. i was not able to load them.

the solution is to set a static ip instead of 'auto'. just 192.168.0.whatever do not touch gateway or dns settings. just asign ip manualy.
it works