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View Full Version : [ubuntu] HDA Sound card not recognized. Help!!



SebSmith
February 27th, 2011, 06:09 PM
level of exp: newbie

i have a beats envy 14, and the sound card is not being recognized by ubuntu, it works fine in windows but when i look at audio output on ubuntu it says dummy output.

it worked at one point, but i have no idea what happened. ive run alsa scripts, tried downloading every alsa package i can find, even upgraded from 10.04 lts to 10.10. nothing is working. please help

lspci : Audio device: Intel Corporation 5 Series/3400 Series Chipset High Definition Audio (rev 05)

ive looked at every forum thread for my problem.

thanks in advance

SebSmith
February 28th, 2011, 12:26 AM
bumpity

SebSmith
February 28th, 2011, 02:15 AM
is nobody able to help? ive been going crazy compiling drivers and everything. what do i do??

robert shearer
February 28th, 2011, 02:39 AM
well, first, bumping once in 24 hrs is considered polite.
Anything more often is likely to get you ignored by many who could otherwise help. Just something to remember.

secondly, try putting this in your favourite search engine...


site:ubuntuforums.org beats envy 14

and you will find about 1410 instances all from Ubuntu forums posts.
One of those might just be what you are looking for.



it worked at one point, but i have no idea what happened. ive run alsa scripts, tried downloading every alsa package i can find, even upgraded from 10.04 lts to 10.10. nothing is working. please help

did you open sound preferences and select it as the default card...??

SebSmith
February 28th, 2011, 02:49 AM
well, first, bumping once in 24 hrs is considered polite.
Anything more often is likely to get you ignored by many who could otherwise help. Just something to remember.

secondly, try putting this in your favourite search engine...



and you will find about 1410 instances all from Ubuntu forums posts.
One of those might just be what you are looking for.




did you open sound preferences and select it as the default card...??


no sound card detected, it says dummy stereo

Hedgehog1
February 28th, 2011, 02:54 AM
That leaves you with the search option:


site:ubuntuforums.org beats envy 14

When you find the solution, please be sure to post it on your thread for the next person who needs it.

SebSmith
February 28th, 2011, 02:57 AM
That leaves you with the search option:


site:ubuntuforums.org beats envy 14When you find the solution, please be sure to post it on your thread for the next person who needs it.


i really dont think you guys realize ive been searching for about 3 days now to no avail. ive upgraded to 10.10 from 10.04lts and compiled alsa about a million times, alsamixer doesnt work, card is not detected and eveything thing ive searched for (including my sound card and other hp models' issues and mine is still not going away. is there some information i can provide in order for you guys to better see the issue im dealing with?

robert shearer
February 28th, 2011, 03:08 AM
i really dont think you guys realize ive been searching for about 3 days now to no avail. ive upgraded to 10.10 from 10.04lts and compiled alsa about a million times, alsamixer doesnt work, card is not detected and eveything thing ive searched for (including my sound card and other hp models' issues and mine is still not going away. is there some information i can provide in order for you guys to better see the issue im dealing with?

Well, if the card did work once then you have altered something in a config file and no amount of upgrading or recompiling will alter that.
All you get is an upgraded o/s with the same problem config file....Think about it.

If the card worked ootb initially and you have good backups of all your data then the quickest fix might just be a re-install that will start with all config files as they were(if it worked ootb first install)
A hammer to crack a nut but might save a lot of footling.

Otherwise, what is the output from...

aplay -l

and what happens if you disable the onboard audio in bios leaving only the pci card to be detected...?

and you can always target your research from the output you get from the o/s...
eg..

site:ubuntuforums.org dummy stereo

note the common pattern..?

SebSmith
February 28th, 2011, 03:32 AM
aplay: device_list:235: no soundcards found...

robert shearer
February 28th, 2011, 04:08 AM
try..

sudo dmidecode

to see if the card is recognised in bios.
If not, and it has worked previously, then you might want to check the card is seated correctly.

SebSmith
February 28th, 2011, 04:39 AM
well my sound card works fine in windows 7 so bios should naturally think its there. i dont think i see my sound card in this though.. what could this mean?

# dmidecode 2.9
SMBIOS 2.6 present.
30 structures occupying 1425 bytes.
Table at 0x000E9000.

Handle 0x0000, DMI type 0, 24 bytes
BIOS Information
Vendor: Hewlett-Packard
Version: F.23
Release Date: 11/11/2010
ROM Size: 2048 kB
Characteristics:
PCI is supported
BIOS is upgradeable
BIOS shadowing is allowed
Boot from CD is supported
Selectable boot is supported
EDD is supported
Japanese floppy for NEC 9800 1.2 MB is supported (int 13h)
Japanese floppy for Toshiba 1.2 MB is supported (int 13h)
5.25"/360 KB floppy services are supported (int 13h)
5.25"/1.2 MB floppy services are supported (int 13h)
3.5"/720 KB floppy services are supported (int 13h)
3.5"/2.88 MB floppy services are supported (int 13h)
8042 keyboard services are supported (int 9h)
CGA/mono video services are supported (int 10h)
ACPI is supported
USB legacy is supported
BIOS boot specification is supported
Targeted content distribution is supported
BIOS Revision: 15.23
Firmware Revision: 89.35

Handle 0x0001, DMI type 1, 27 bytes
System Information
Manufacturer: Hewlett-Packard
Product Name: HP ENVY 14 Notebook PC
Version: 057D120011243E10001620100
Serial Number: CNU1062YVJ
UUID: 2260A85E-25EF-A3B0-20C0-9E6F185B965B
Wake-up Type: Power Switch
SKU Number: XQ104AV
Family: 103C_5335KV G=N L=CON B=HP S=ENV

Handle 0x0002, DMI type 2, 16 bytes
Base Board Information
Manufacturer: Hewlett-Packard
Product Name: 1437
Version: 59.23
Serial Number: PBULT00QE0B01H
Asset Tag: Base Board Asset Tag
Features:
Board is a hosting board
Board is replaceable
Location In Chassis: Base Board Chassis Location
Chassis Handle: 0x0003
Type: Motherboard
Contained Object Handles: 0

Handle 0x0003, DMI type 3, 22 bytes
Chassis Information
Manufacturer: Hewlett-Packard
Type: Notebook
Lock: Not Present
Version: Chassis Version
Serial Number: Chassis Serial Number
Asset Tag: CNU1062YVJ
Boot-up State: Safe
Power Supply State: Safe
Thermal State: Safe
Security Status: None
OEM Information: 0x0002013E
Height: Unspecified
Number Of Power Cords: 1
Contained Elements: 0

Handle 0x0004, DMI type 9, 17 bytes
System Slot Information
Designation: J5C1
Type: x16 <OUT OF SPEC>
Current Usage: Available
Length: Other
Characteristics:
PME signal is supported
Hot-plug devices are supported

Handle 0x0005, DMI type 9, 17 bytes
System Slot Information
Designation: J6C1
Type: x1 <OUT OF SPEC>
Current Usage: Available
Length: Other
Characteristics:
PME signal is supported
Hot-plug devices are supported

Handle 0x0006, DMI type 9, 17 bytes
System Slot Information
Designation: J6C2
Type: x1 <OUT OF SPEC>
Current Usage: Available
Length: Other
Characteristics:
PME signal is supported
Hot-plug devices are supported

Handle 0x0007, DMI type 9, 17 bytes
System Slot Information
Designation: J6D2
Type: x1 <OUT OF SPEC>
Current Usage: Available
Length: Other
Characteristics:
PME signal is supported
Hot-plug devices are supported

Handle 0x0008, DMI type 9, 17 bytes
System Slot Information
Designation: J7C1
Type: x1 <OUT OF SPEC>
Current Usage: Available
Length: Other
Characteristics:
PME signal is supported
Hot-plug devices are supported

Handle 0x0009, DMI type 9, 17 bytes
System Slot Information
Designation: J7D2
Type: x1 <OUT OF SPEC>
Current Usage: Available
Length: Other
Characteristics:
PME signal is supported
Hot-plug devices are supported

Handle 0x000A, DMI type 9, 17 bytes
System Slot Information
Designation: J8C2
Type: x16 <OUT OF SPEC>
Current Usage: Available
Length: Other
Characteristics:
PME signal is supported
Hot-plug devices are supported

Handle 0x000B, DMI type 9, 17 bytes
System Slot Information
Designation: J8C1
Type: x1 <OUT OF SPEC>
Current Usage: Available
Length: Other
Characteristics:
PME signal is supported
Hot-plug devices are supported

Handle 0x000C, DMI type 11, 5 bytes
OEM Strings
String 1: $HP$
String 2: LOC#ABA
String 3: ABS 70/71 78 79 7A 7B
String 4: CNB1 057D120011243E10001620100
String 5: 120
String 6: 20110221
String 7: HP_Mute_LED_1_0

Handle 0x000D, DMI type 22, 26 bytes
Portable Battery
Location: Primary
Manufacturer: Dynapack
Name: LU06062
Design Capacity: 59200 mWh
Design Voltage: 14800 mV
SBDS Version: Not Specified
Maximum Error: 1%
SBDS Serial Number: 00B8
SBDS Manufacture Date: 2010-12-04
SBDS Chemistry: LION
OEM-specific Information: 0x0000FFFF

Handle 0x000E, DMI type 32, 20 bytes
System Boot Information
Status: No errors detected

Handle 0x000F, DMI type 41, 11 bytes
Unknown Type
Header and Data:
29 0B 0F 00 01 85 01 00 00 00 01
Strings:
Hanksville Gbe Lan Connection

Handle 0x0010, DMI type 129, 8 bytes
OEM-specific Type
Header and Data:
81 08 10 00 01 01 02 01
Strings:
Intel_ASF
Intel_ASF_001

Handle 0x0011, DMI type 130, 20 bytes
OEM-specific Type
Header and Data:
82 14 11 00 24 41 4D 54 01 01 01 01 01 A5 1F 02
00 00 00 00

Handle 0x0012, DMI type 131, 64 bytes
OEM-specific Type
Header and Data:
83 40 12 00 17 00 00 00 00 00 32 D1 06 00 00 00
F8 00 09 3B 00 00 00 00 01 20 00 00 01 00 06 00
15 04 01 00 00 00 00 00 C8 00 FF FF 00 00 00 FF
00 00 00 00 5E 00 00 00 76 50 72 6F 00 00 00 00

Handle 0x0013, DMI type 16, 15 bytes
Physical Memory Array
Location: System Board Or Motherboard
Use: System Memory
Error Correction Type: None
Maximum Capacity: 8 GB
Error Information Handle: No Error
Number Of Devices: 2

Handle 0x0014, DMI type 17, 28 bytes
Memory Device
Array Handle: 0x0013
Error Information Handle: Not Provided
Total Width: 8 bits
Data Width: 8 bits
Size: No Module Installed
Form Factor: DIMM
Set: None
Locator: Bottom - Slot 1 (top)
Bank Locator: BANK 0
Type: <OUT OF SPEC>
Type Detail: Synchronous
Speed: 1333 MHz (0.8 ns)
Manufacturer: Not Specified
Serial Number: 00000000
Asset Tag: Unknown
Part Number: Not Specified

Handle 0x0015, DMI type 17, 28 bytes
Memory Device
Array Handle: 0x0013
Error Information Handle: Not Provided
Total Width: 64 bits
Data Width: 64 bits
Size: 4096 MB
Form Factor: SODIMM
Set: None
Locator: Bottom - Slot 2 (under)
Bank Locator: BANK 2
Type: <OUT OF SPEC>
Type Detail: Synchronous
Speed: 1333 MHz (0.8 ns)
Manufacturer: Samsung
Serial Number: 875976B1
Asset Tag: Unknown
Part Number: M471B5273CH0-CH9

Handle 0x0016, DMI type 20, 19 bytes
Memory Device Mapped Address
Starting Address: 0x00000000000
Ending Address: 0x000FFFFFFFF
Range Size: 4 GB
Physical Device Handle: 0x0015
Memory Array Mapped Address Handle: 0x0017
Partition Row Position: 1
Interleave Position: 2
Interleaved Data Depth: 1

Handle 0x0017, DMI type 19, 15 bytes
Memory Array Mapped Address
Starting Address: 0x00000000000
Ending Address: 0x000FFFFFFFF
Range Size: 4 GB
Physical Array Handle: 0x0013
Partition Width: 0

Handle 0x0018, DMI type 4, 42 bytes
Processor Information
Socket Designation: CPU
Type: Central Processor
Family: <OUT OF SPEC>
Manufacturer: Intel(R) Corporation
ID: E5 06 01 00 FF FB EB BF
Version: Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz
Voltage: 1.2 V
External Clock: 1066 MHz
Max Speed: 1733 MHz
Current Speed: 1724 MHz
Status: Populated, Enabled
Upgrade: ZIF Socket
L1 Cache Handle: 0x001C
L2 Cache Handle: 0x001B
L3 Cache Handle: 0x0019
Serial Number: Not Specified
Asset Tag: FFFF
Part Number: Not Specified
Core Count: 4
Core Enabled: 4
Thread Count: 8
Characteristics:
64-bit capable

Handle 0x0019, DMI type 7, 19 bytes
Cache Information
Socket Designation: L3 Cache
Configuration: Enabled, Not Socketed, Level 3
Operational Mode: Write Through
Location: Internal
Installed Size: 6144 KB
Maximum Size: 6144 KB
Supported SRAM Types:
Synchronous
Installed SRAM Type: Synchronous
Speed: Unknown
Error Correction Type: Single-bit ECC
System Type: Unified
Associativity: Other

Handle 0x001A, DMI type 7, 19 bytes
Cache Information
Socket Designation: L1 Cache
Configuration: Enabled, Not Socketed, Level 1
Operational Mode: Write Through
Location: Internal
Installed Size: 32 KB
Maximum Size: 32 KB
Supported SRAM Types:
Synchronous
Installed SRAM Type: Synchronous
Speed: Unknown
Error Correction Type: Single-bit ECC
System Type: Data
Associativity: 8-way Set-associative

Handle 0x001B, DMI type 7, 19 bytes
Cache Information
Socket Designation: L2 Cache
Configuration: Enabled, Not Socketed, Level 2
Operational Mode: Write Through
Location: Internal
Installed Size: 256 KB
Maximum Size: 256 KB
Supported SRAM Types:
Synchronous
Installed SRAM Type: Synchronous
Speed: Unknown
Error Correction Type: Single-bit ECC
System Type: Unified
Associativity: 8-way Set-associative

Handle 0x001C, DMI type 7, 19 bytes
Cache Information
Socket Designation: L1 Cache
Configuration: Enabled, Not Socketed, Level 1
Operational Mode: Write Through
Location: Internal
Installed Size: 32 KB
Maximum Size: 32 KB
Supported SRAM Types:
Synchronous
Installed SRAM Type: Synchronous
Speed: Unknown
Error Correction Type: Single-bit ECC
System Type: Instruction
Associativity: 4-way Set-associative

Handle 0x001D, DMI type 127, 4 bytes
End Of Table

lidex
March 2nd, 2011, 12:34 AM
Try resetting your pulse configuration.
Using a Terminal="Applications->Accessories->Terminal"


rm -r ~/.pulse ~/.asound* ~/.pulse-cookie
sudo rm /etc/asound.conf
Logout/in.
No joy? Use the alsa-info-script to provide detailed information.
Run this command in a terminal:

wget http://www.alsa-project.org/alsa-info.sh -O alsa-info.sh && bash alsa-info.sh
Choose the upload option and provide a link for the output.

SebSmith
March 2nd, 2011, 06:57 PM
Try resetting your pulse configuration.
Using a Terminal="Applications->Accessories->Terminal"


rm -r ~/.pulse ~/.asound* ~/.pulse-cookie
sudo rm /etc/asound.confLogout/in.
No joy? Use the alsa-info-script to provide detailed information.
Run this command in a terminal:

wget http://www.alsa-project.org/alsa-info.sh -O alsa-info.sh && bash alsa-info.sh Choose the upload option and provide a link for the output.


thank you, but nothing worked. i just reinstalled. but now this time around i didnt make a swap space and now after grub it hangs for a good 6 seconds. im not having very good luck lol

lidex
March 2nd, 2011, 07:35 PM
Does it boot to desktop? Do you have audio?

SebSmith
March 2nd, 2011, 08:21 PM
Does it boot to desktop? Do you have audio?


yeah my sound is fine now. i have no idea what happened before. but it boots right, it just hangs at blank screen for like 5-10 seconds.

lidex
March 2nd, 2011, 08:27 PM
yeah my sound is fine now. i have no idea what happened before. but it boots right, it just hangs at blank screen for like 5-10 seconds.

Yeah, mine too.

ForrestB
May 10th, 2011, 10:03 AM
Hey Having Similar problem to Sam Smith:
Here is the link to my ALSA info....
http://www.alsa-project.org/db/?f=cd98fb4a537bd3d25dcaf1a5bdaf0b7a9936de0b

any advice would be appreciated

lidex
May 10th, 2011, 08:08 PM
Hey Having Similar problem to Sam Smith:
Here is the link to my ALSA info....
http://www.alsa-project.org/db/?f=cd98fb4a537bd3d25dcaf1a5bdaf0b7a9936de0b

any advice would be appreciated
Try upgrading alsa using the script linked to in my sig.

logichype
December 1st, 2011, 03:34 AM
I have had this problem, and when I do I can just restart the pulseaudio process (I can do that from the System Monitor by killing it and it comes back). I am not sure but I think perhaps when I run VirtualBoxOSE it messes up the system audio when it installs the virtual alsa devices it needs.

I hope that info helps others.:)