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View Full Version : [ubuntu] Mozilla Firefox & Chrome: Youtube: An error occured, please try again later.



feitan
August 7th, 2010, 06:02 AM
Hi all,


I am totally new here and this is absolutely my first post since I had googled around and really couldn't find the fix. I apologise should I posted this at the wrong section. Kindly advise ;)

As you can see, I am using Mozilla Firefox / Chrome in my case and I couldn't play any video in ANY sites. Tested on youtube.com, facebook.com and other sites. Ubuntu version: 10.04.

But I could play videos downloaded from youtube using Movie Player and I could even play youtube video from Minitube, no issue. The only issue is my web browser.

Before this, I used Namoroka, a beta thingy for Firefox, and it works really fine. After the update, the Namoroka changed to Firefox again and there comes the issue.

The error message from YouTube: An error occurred, please try again later.

This is what I had done:
1) Clear all cache / history on Firefox + Chrome
2) Updated flash player to the latest version

Kindly advise me of what to do ^_^


Thank you very much for the time :popcorn:

lovinglinux
August 7th, 2010, 07:20 AM
https://addons.mozilla.org/en-US/firefox/addon/161939/

feitan
August 7th, 2010, 07:31 AM
Dear lovinglinux,

Thank you very much ^_^ This solves the case instantly\\:D/

Have a nice day.

lovinglinux
August 7th, 2010, 07:39 AM
Dear lovinglinux,

Thank you very much ^_^ This solves the case instantly\\:D/

Have a nice day.

You are welcome. ;)

feitan
August 11th, 2010, 08:53 AM
Hi all,

The issue came back again 2 days ago >_<"
Any permanent fix for the issue?

Thanks :(

lovinglinux
August 11th, 2010, 09:03 AM
Hi all,

The issue came back again 2 days ago >_<"
Any permanent fix for the issue?

Thanks :(

Please provide the output of the following commands and instructions. This will make sure I will have a good understanding of your Firefox and Flash installations, so I don't need to guess what might be happening to your system:

1 - Flash Version

Type about:config in Firefox address bar, then type plugin.expose_full_path in the filter, then double-click the same item in the results to make it true. Then type about:plugins in the address bar, find Shockwave Flash, copy the corresponding Path and Version and paste here. it should look lie the image below:

http://tinyurl.com/287j7on

2 - Firefox version and architecture

To find Firefox version and architecture, click "Help >> About Mozilla Firefox" in the menu. The info will be located at the bottom of the info dialog:

http://tinyurl.com/26b85o2


3 - System Info

Execute the following commands then copy the generated file, named firefox-report.txt from your Desktop and upload it here or paste the contents.

To execute those commands, select the entire content below, then go to "Applications >> Accessories >> Terminal" and click the terminal with the middle-mouse button.



echo 'Ubuntu Architecture' > ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
uname -a >> ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
echo 'Ubuntu Version' >> ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
cat /etc/lsb-release >> ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
echo 'Firefox Packages' >> ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
dpkg --get-selections | grep 'firefox*' >> ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
echo 'Firefox binaries' >> ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
which firefox >> ~/Desktop/firefox-report.txt
file /usr/bin/firefox >> ~/Desktop/firefox-report.txt
file /usr/local/bin/firefox >> ~/Desktop/firefox-report.txt
file /opt/firefox/firefox >> ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
echo 'Firefox divertion' >> ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
file /usr/bin/firefox.ubuntu >> ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
echo 'Sources' >> ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
ls /etc/apt/sources.list.d >> ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
echo 'Flash packages' >> ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
dpkg --get-selections | grep 'flash*' >> ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
echo 'Plugin locations' >> ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
locate libflashplayer.so >> ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
locate flashplugin-alternative.so >> ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
echo 'Flash symlinks' >> ~/Desktop/firefox-report.txt
echo '' >> ~/Desktop/firefox-report.txt
file /usr/lib/firefox-addons/plugins/libflashplayer.so >> ~/Desktop/firefox-report.txt
file /usr/lib/mozilla/plugins/flashplugin-alternative.so >> ~/Desktop/firefox-report.txt
file /etc/alternatives/mozilla-flashplugin >> ~/Desktop/firefox-report.txt
file /var/lib/flashplugin-installer/npwrapper.libflashplayer.so >> ~/Desktop/firefox-report.txt
firefox ~/Desktop/firefox-report.txt

feitan
August 11th, 2010, 10:37 AM
Dear lovinglinux,

Thank you very much for the support. The information is as attached. The screenshot for the second request doesn't seem to be helpful :(
Hoping to hear from you soon ^_^

Thanks.


Edit: Didn't realise I could expand the window for second request XD~~~ Here, as per attached ;)

lovinglinux
August 11th, 2010, 11:56 AM
The problem is that you have gnash installed.

Run FLASH-AID to fix this.

https://addons.mozilla.org/en-US/firefox/addon/161939/

feitan
August 11th, 2010, 04:52 PM
Dear lovinglinux,

Thank you for the reply :)
But the fix doesn't seems to work >.<"

Kindly advise, thanks


edit: haaa...After re-reading your reply, I removed gnash and it works like a charm ^_^ Thank you very much for the intel, lovinglinux ^_^

lovinglinux
August 11th, 2010, 07:35 PM
Dear lovinglinux,

Thank you for the reply :)
But the fix doesn't seems to work >.<"

Kindly advise, thanks


edit: haaa...After re-reading your reply, I removed gnash and it works like a charm ^_^ Thank you very much for the intel, lovinglinux ^_^

You are welcome.

himanshu1988
January 24th, 2011, 07:37 AM
Linux himanshu-VGN-FZ15G 2.6.35-22-generic #33-Ubuntu SMP Sun Sep 19 20:34:50 UTC 2010 i686 GNU/Linux

Ubuntu Version

DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=10.10
DISTRIB_CODENAME=maverick
DISTRIB_DESCRIPTION="Ubuntu 10.10"

Firefox Packages

firefox install
firefox-branding install
firefox-gnome-support install

Firefox binaries

/usr/bin/firefox
/usr/bin/firefox: symbolic link to `../lib/firefox-3.6.13/firefox.sh'
/usr/local/bin/firefox: ERROR: cannot open `/usr/local/bin/firefox' (No such file or directory)
/opt/firefox/firefox: ERROR: cannot open `/opt/firefox/firefox' (No such file or directory)

Firefox divertion

/usr/bin/firefox.ubuntu: ERROR: cannot open `/usr/bin/firefox.ubuntu' (No such file or directory)

Sources


Flash packages

flashplugin-installer install
flashplugin-nonfree-extrasound install

Plugin locations



Flash symlinks

/usr/lib/firefox-addons/plugins/libflashplayer.so: ERROR: cannot open `/usr/lib/firefox-addons/plugins/libflashplayer.so' (No such file or directory)
/usr/lib/mozilla/plugins/flashplugin-alternative.so: symbolic link to `/etc/alternatives/mozilla-flashplugin'
/etc/alternatives/mozilla-flashplugin: symbolic link to `/usr/lib/gnash/libgnashplugin.so'
/var/lib/flashplugin-installer/npwrapper.libflashplayer.so: ERROR: cannot open `/var/lib/flashplugin-installer/npwrapper.libflashplayer.so' (No such file or directory)

Temüjin
January 24th, 2011, 06:20 PM
@himanshu1988: You have gnash installed and no Adobe Flash. https://addons.mozilla.org/en-US/firefox/addon/flash-aid/

treacl
March 12th, 2011, 02:40 AM
Me, too! Waahh. Any help very much appreciated.

Running Lucid 10.04.1 64-bit. In Firefox, the Adobe flash test at http://www.adobe.com/software/flash/about/ works fine, but YouTube generates "An error occurred. Please try again later." In Chromium, YouTube plays just fine.

I've run Flash-Aid. It (said that it) installed an updated version of Flash, but it still doesn't work.

User agent: Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.2.15) Gecko/20110303 Ubuntu/10.04 (lucid) Firefox/3.6.15

Shockwave Flash section from about:plugins:
File: /usr/lib/mozilla/plugins/libflashplayer.soVersion: Shockwave Flash 10.3 d162 MIME Type Description Suffixes Enabled application/x-shockwave-flash Shockwave Flash swf Yes application/futuresplash FutureSplash Player spl Yes
Output of your script:
Ubuntu Architecture

Linux laptop 2.6.32-29-generic #58-Ubuntu SMP Fri Feb 11 20:52:10 UTC 2011 x86_64 GNU/Linux

Ubuntu Version

DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=10.04
DISTRIB_CODENAME=lucid
DISTRIB_DESCRIPTION="Ubuntu 10.04.2 LTS"

Firefox Packages

firefox install
firefox-branding install
firefox-gnome-support install

Firefox binaries

/usr/bin/firefox
/usr/bin/firefox: symbolic link to `../lib/firefox-3.6.15/firefox.sh'
/usr/local/bin/firefox: ERROR: cannot open `/usr/local/bin/firefox' (No such file or directory)
/opt/firefox/firefox: ERROR: cannot open `/opt/firefox/firefox' (No such file or directory)

Firefox divertion

/usr/bin/firefox.ubuntu: ERROR: cannot open `/usr/bin/firefox.ubuntu' (No such file or directory)

Sources

google-earth.list
google-earth.list.save
kernel-ppa-ppa-lucid.list
kernel-ppa-ppa-lucid.list.save
kilian-f.lux-lucid.list
kilian-f.lux-lucid.list.save

Flash packages


Plugin locations

/usr/lib/mozilla/plugins/libflashplayer.so


Flash symlinks

/usr/lib/firefox-addons/plugins/libflashplayer.so: symbolic link to `/usr/lib/mozilla/plugins/libflashplayer.so'
/usr/lib/mozilla/plugins/flashplugin-alternative.so: ERROR: cannot open `/usr/lib/mozilla/plugins/flashplugin-alternative.so' (No such file or directory)
/etc/alternatives/mozilla-flashplugin: ERROR: cannot open `/etc/alternatives/mozilla-flashplugin' (No such file or directory)
/var/lib/flashplugin-installer/npwrapper.libflashplayer.so: ERROR: cannot open `/var/lib/flashplugin-installer/npwrapper.libflashplayer.so' (No such file or directory)

justvano
March 12th, 2011, 05:27 AM
This fix worked well for me. Thanks lovinglinux.

lovinglinux
March 12th, 2011, 05:39 AM
Me, too! Waahh. Any help very much appreciated.

Running Lucid 10.04.1 64-bit. In Firefox, the Adobe flash test at http://www.adobe.com/software/flash/about/ works fine, but YouTube generates "An error occurred. Please try again later." In Chromium, YouTube plays just fine.

I've run Flash-Aid. It (said that it) installed an updated version of Flash, but it still doesn't work.

User agent: Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.2.15) Gecko/20110303 Ubuntu/10.04 (lucid) Firefox/3.6.15

Shockwave Flash section from about:plugins:
File: /usr/lib/mozilla/plugins/libflashplayer.soVersion: Shockwave Flash 10.3 d162 MIME Type Description Suffixes Enabled application/x-shockwave-flash Shockwave Flash swf Yes application/futuresplash FutureSplash Player spl Yes
Output of your script:
Ubuntu Architecture

Linux laptop 2.6.32-29-generic #58-Ubuntu SMP Fri Feb 11 20:52:10 UTC 2011 x86_64 GNU/Linux

Ubuntu Version

DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=10.04
DISTRIB_CODENAME=lucid
DISTRIB_DESCRIPTION="Ubuntu 10.04.2 LTS"

Firefox Packages

firefox install
firefox-branding install
firefox-gnome-support install

Firefox binaries

/usr/bin/firefox
/usr/bin/firefox: symbolic link to `../lib/firefox-3.6.15/firefox.sh'
/usr/local/bin/firefox: ERROR: cannot open `/usr/local/bin/firefox' (No such file or directory)
/opt/firefox/firefox: ERROR: cannot open `/opt/firefox/firefox' (No such file or directory)

Firefox divertion

/usr/bin/firefox.ubuntu: ERROR: cannot open `/usr/bin/firefox.ubuntu' (No such file or directory)

Sources

google-earth.list
google-earth.list.save
kernel-ppa-ppa-lucid.list
kernel-ppa-ppa-lucid.list.save
kilian-f.lux-lucid.list
kilian-f.lux-lucid.list.save

Flash packages


Plugin locations

/usr/lib/mozilla/plugins/libflashplayer.so


Flash symlinks

/usr/lib/firefox-addons/plugins/libflashplayer.so: symbolic link to `/usr/lib/mozilla/plugins/libflashplayer.so'
/usr/lib/mozilla/plugins/flashplugin-alternative.so: ERROR: cannot open `/usr/lib/mozilla/plugins/flashplugin-alternative.so' (No such file or directory)
/etc/alternatives/mozilla-flashplugin: ERROR: cannot open `/etc/alternatives/mozilla-flashplugin' (No such file or directory)
/var/lib/flashplugin-installer/npwrapper.libflashplayer.so: ERROR: cannot open `/var/lib/flashplugin-installer/npwrapper.libflashplayer.so' (No such file or directory)



Try deleting cookies and the browser cache.

Also try http://www.youtube-nocookie.com and report if it works there.

treacl
March 13th, 2011, 02:15 AM
Thanks for the suggestions. Neither clearing cookies/cache nor youtube-nocookie.com works. Both generate the "An error has occurred. Please try again later." message. Any other ideas?

lovinglinux
March 13th, 2011, 05:32 AM
Thanks for the suggestions. Neither clearing cookies/cache nor youtube-nocookie.com works. Both generate the "An error has occurred. Please try again later." message. Any other ideas?

Try a new Firefox profile.

lovinglinux
March 13th, 2011, 09:47 AM
Thanks for the suggestions. Neither clearing cookies/cache nor youtube-nocookie.com works. Both generate the "An error has occurred. Please try again later." message. Any other ideas?

Also try to disable hardware acceleration in flash preferences.

You are not alone. Check the discussion at http://www.webgapps.org/addons/flash-aid

muckk
March 27th, 2011, 03:46 PM
hey,
i installed ubuntu 2 days ago. today i installed the gstreamer plugin and since then i get the "an error has occurred" message on youtube. what i already tried is removing gstreamer, reinstall flash and flashaid, didn't fix the error. then i created a new profile which works on youtube. anyone has an idea how i can fix my old profile? cause i'm using it in ubuntu and windows.

firefox 4
flash plugin:
File: /usr/lib/mozilla/plugins/libflashplayer.so
Version: Shockwave Flash 10.3 d162 MIME Type Description Suffixes application/x-shockwave-flash Shockwave Flash swf application/futuresplash FutureSplash Player spl


Ubuntu Architecture

Linux vlad 2.6.35-28-generic #49-Ubuntu SMP Tue Mar 1 14:39:03 UTC 2011 x86_64 GNU/Linux

Ubuntu Version

DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=10.10
DISTRIB_CODENAME=maverick
DISTRIB_DESCRIPTION="Ubuntu 10.10"

Firefox Packages

firefox install
firefox-branding install
firefox-gnome-support install

Firefox binaries

/usr/bin/firefox
/usr/bin/firefox: symbolic link to `../lib/firefox-4.0/firefox.sh'
/usr/local/bin/firefox: ERROR: cannot open `/usr/local/bin/firefox' (No such file or directory)
/opt/firefox/firefox: ERROR: cannot open `/opt/firefox/firefox' (No such file or directory)

Firefox divertion

/usr/bin/firefox.ubuntu: ERROR: cannot open `/usr/bin/firefox.ubuntu' (No such file or directory)

Sources

canonical-partner-maverick.list
dropbox.list
mozillateam-firefox-stable-maverick.list

Flash packages


Plugin locations


/usr/lib/firefox/plugins/flashplugin-alternative.so
/usr/lib/mozilla/plugins/flashplugin-alternative.so
/usr/lib/xulrunner-addons/plugins/flashplugin-alternative.so

Flash symlinks

/usr/lib/firefox-addons/plugins/libflashplayer.so: symbolic link to `/usr/lib/mozilla/plugins/libflashplayer.so'
/usr/lib/mozilla/plugins/flashplugin-alternative.so: ERROR: cannot open `/usr/lib/mozilla/plugins/flashplugin-alternative.so' (No such file or directory)
/etc/alternatives/mozilla-flashplugin: ERROR: cannot open `/etc/alternatives/mozilla-flashplugin' (No such file or directory)
/var/lib/flashplugin-installer/npwrapper.libflashplayer.so: ERROR: cannot open `/var/lib/flashplugin-installer/npwrapper.libflashplayer.so' (No such file or directory)

lovinglinux
March 27th, 2011, 06:46 PM
See *******NOTE FOR USERS EXPERIENCING ISSUES WITH YOUTUBE******* in Flash-Aid page comments.

http://www.webgapps.org/addons/flash-aid

muckk
March 27th, 2011, 07:00 PM
See *******NOTE FOR USERS EXPERIENCING ISSUES WITH YOUTUBE******* in Flash-Aid page comments.

http://www.webgapps.org/addons/flash-aid
thank you.
in the meantime i set up a new profile, hope this one won't break too.

aalunga
March 28th, 2011, 06:38 AM
https://addons.mozilla.org/en-US/firefox/addon/161939/

Sir
Thank you very much for the solution...
I was searching for a solution for a long time!!
:popcorn:

lovinglinux
March 29th, 2011, 04:01 AM
Sir
Thank you very much for the solution...
I was searching for a solution for a long time!!
:popcorn:

You are welcome.

justincwatt
July 22nd, 2012, 05:07 PM
I know this is an old thread, but I was having this problem using Google's new "Play" (https://play.google.com/) service to watch a video on demand. I had the latest Firefox 14.0.1, the latest Flash, I did not have Gnash installed, but still, no beans. I kept getting the message "An error occurred. Please try again later." FlashAid did not help either. :(

I wrote to Google support and actually got a helpful response back! They sent me to this support page (which I never found in my Google searches):

http://helpx.adobe.com/x-productkb/multi/flash-player-11-problems-playing.html

Which had me run the following commands, and at least according to the test on the Adobe support page, I was able to play a "protected" video. Grr DRM.


sudo apt-get install hal
cd ~/.adobe/Flash_Player
rm -rf NativeCache AssetCache APSPrivateData2

I haven't bought another Google Play video for purchase to confirm, but when I do, I'll update this thread.

vasa1
July 22nd, 2012, 06:21 PM
http://askubuntu.com/questions/166760/how-do-i-play-movies-on-google-play

What's going on?