charter internet connection

[janie70]

i am praying someone can help me..........

i was using comcast for my internet and moved.
i am staying at my parents and they use charter.
for the love of God, i cannot figure out how to get online.
i have called all kinds of support #'s and no one will help me.
i was plugged directly into their modem....
using a desktop with 8.04 on it. computer came with xp and i switched it over.
PLEASE HELP!!

[ugm6hr]

You will need to give more detail.

See the Wifi help link below (which also applies to wired in many cases).

Important points:
Are you connected by ethernet cable or USB?
Do you get an IP address?
Is the modem a modem-router or a simple modem?

[janie70]

ethernet cable
i do not know about ip address--how do i find out?
simple modem

[janie70]

i found the IP address.

[janie70]

i am using my parents computer to get online and have no problems...it is just my puter that will not recognize.

[ugm6hr]

simple modem

If that is the case, you need to find drivers for the modem for Ubuntu.

What make / model of modem is it? Can you find the manual online to link to?

[janie70]

http://www.simplehelp.net/2006/07/11/cable-modem-troubleshooting-ambit-u10c018/


how do i download the driver to my puter if i cannot get it online?

[janie70]

that was probably a dumb question because it is probably a zip file.....but i have never had to do this.

[Denny Johnson]

If you haven't already, you might try turning off the modem, connecting your computer, and repowering the modem.