Managing an open source online game... dealing with trolls

[Johnsie]

I run an online game. Problem is there's a few trolls who like to cause trouble. What are the best ways to manage an online gaming community? I deliberately didn't install forums because I knew that would be used as a tool by the trolls to incite problems. I also already have a policy of not responding to anything they say on external websites.

Anyone have any advice?

[Vadi]

Just moderate the comments / ban them.

[drummingpariah]

You could also promote some reputable community members to be community moderators. I've noticed that players tend to be more passionate about a game than the developers. This sometimes turns out to be a bad thing though, especially if that community member goes on a power trip.