x C0MMAND0 x
February 6th, 2009, 02:10 PM
I was having a problem with my laptop screen (XPS M1330), where the left 2" or so was lit up different than the rest of the screen.
Yesterday at 4:00pm I contacted Dell Support online through a chat and explained the issue. They said they would contact their technicians and I would get a call from them in the next few days.
This morning around 10:45am, I received a call from a local technician saying that they received my replacement screen and wanted to know a good time to come replace it for me.
At 11:40am, the technician arrived. It is now 12:08pm, and the technician left about 10 minutes ago.
The new screen is working PERFECTLY, I am very pleased with the speed, support and knowledge of the technician; he was also very friendly.
I guess my point here is that I am very satisfied with their service and help, and am very glad I purchased the 3year full, on-site service plan with my laptop.
Hopefully the rest of you have as good of luck as I have had, because I have heard some stories where people have been unsatisfied with their service.
Yesterday at 4:00pm I contacted Dell Support online through a chat and explained the issue. They said they would contact their technicians and I would get a call from them in the next few days.
This morning around 10:45am, I received a call from a local technician saying that they received my replacement screen and wanted to know a good time to come replace it for me.
At 11:40am, the technician arrived. It is now 12:08pm, and the technician left about 10 minutes ago.
The new screen is working PERFECTLY, I am very pleased with the speed, support and knowledge of the technician; he was also very friendly.
I guess my point here is that I am very satisfied with their service and help, and am very glad I purchased the 3year full, on-site service plan with my laptop.
Hopefully the rest of you have as good of luck as I have had, because I have heard some stories where people have been unsatisfied with their service.